Fix Common Account Issues

                     

Introduction

If you ever need help accessing your developer account, closing your account, or changing your account information, it helps to have a plan.

What you'll learn:

• How to troubleshoot common developer account issues

Account access

It’s a good idea to have an account recovery plan in case you forget your password, think someone is using your account without your permission, or have another account-related issue. Let’s look at some ways to troubleshoot and prevent account access issues.

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Frequently asked questions

Brenda is an account owner. Let's look at some troubleshooting questions Brenda had regarding user permissions on the Play Console.

Scenario 1: User permissions

Select Start Dialog to begin the conversation.

Brenda

Google Play Support

Scenario 2: Admin permissions

Select Start Dialog to begin the conversation.

Brenda

Google Play Support

How do I change the account information?

Most account information can be changed by signing into your Play Console account and clicking Settings. However, some information is managed differently.

How do I change the developer account owner?

Account ownership can’t be changed. However, you can transfer apps to a new or different developer account.

Learn how to transfer apps to a different developer account.

How do I change my developer account password?

To change your password, go to Sign-in & security, and then click Password. Changing your password often can help prevent unauthorized access.

Learn how to create a strong password.

How do I change my account currency?

Your account currency matches the country selected when a developer account is created. After the account is created, the currency can’t be changed.

If you need to manage an account using a different currency than the one its currently using, you’ll need to create a new developer account. Learn more about what to do if you need to change currency on a Play Console account.

Deleting your account

If you want to delete your Google Play developer account, the steps depend on whether your account has published apps. You can learn more about how to delete a Play Console account on the Play Console Help Center. Let’s look at a scenario.

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Lucy and Noah want to create a small gaming company together. Noah created a new developer account using their company name, and he gave Lucy admin permissions.

Lucy and Noah each have their own personal Play Console developer accounts, and they now want to close their personal accounts to focus on the company account instead.